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Kent·TechSupport
§ 01Local IT support, Kent

Computer repair & IT support · No fix, no fee

Kent's tech, sorted properly · by someone local.

Friendly computer repair and IT support for homes, sole traders and small businesses across Kent. Laptops that will not start, Wi-Fi that keeps dropping out, Microsoft 365, printers, virus removal, backups, the lot. No fix, no fee, same working day reply.

Request supportSee what we cover
Coverage
The whole of Kent
Customers
Homes and businesses
Cloud
Microsoft 365 specialists
Manner
Plain English, always
Where to start

Not sure which service you need?

Answer a couple of quick questions and we will point you at the right place.

§ Quick diagnostic

Step 1

Is this for home or work?

Is this for home or work?
§ 02What we cover

Practical IT support, fairly priced.

From slow laptops at home to Microsoft 365 for a small office in Kent. One local point of contact, no scripts, no upsells.

See pricing
§ 03Why people pick us

The kind of IT support you would recommend to a friend.

A small Kent IT support outfit looking after homes and small businesses across the county. Careful work, clear communication and a real person on the end of the phone.

  • ✦ 01

    No fix, no fee

    If we look at your tech and we cannot get it working, you do not pay for the labour. Honest diagnosis, honest answer, every time.

  • ✦ 02

    Local and personal

    You speak to the same person every time. Based in Kent, working in Kent, no offshore call centres and no scripts.

  • ✦ 03

    Plain English, always

    We explain what is going on, what we did and what you can do yourself next time. No jargon, no upselling, no scaring you into things you do not need.

  • ✦ 04

    Quick, sensible response

    Most enquiries get a reply the same working day. Urgent issues usually get fixed the same day too, remotely where possible.

  • ✦ 05

    Honest advice

    Sometimes a £40 fix is the right answer. Sometimes you genuinely need new kit. We tell you what is worth doing.

  • ✦ 06

    Homes and small businesses

    From a single laptop in a Kent kitchen to a small office of twenty, whatever fits.

  • ✦ 07

    Secure by default

    Sensible setups baked in: multi-factor authentication, backups that get tested and devices kept up to date.

§ 04Home and business

Sorting the tech at home, and at work.

From one slow laptop in a Kent kitchen to a small office of twenty across Maidstone, Canterbury or Tunbridge Wells.

AFor homes

Everyday tech, behaving again.

The slow laptop, the printer that won't connect, the Wi-Fi that drops out in the back bedroom. Patient, plain-English help from a local engineer.

  • Laptops and PCs that will not start
  • Slow laptops and desktop PCs
  • Hard drive failures and hardware faults
  • Virus, malware and ransomware removal
  • Wi-Fi dropouts and weak signal
  • Printers that refuse to connect
  • Email and Outlook problems
  • Microsoft 365 setup at home
  • Backups for photos, documents and family memories
  • New laptop, phone or tablet setup
See home support
BFor small business

A proper IT desk for small teams.

Microsoft 365, devices, networks and ongoing helpdesk for sole traders and small businesses across Kent. No long contracts.

  • Microsoft 365 setup, licences and admin
  • New user accounts, mailboxes and joiners
  • Laptop and desktop setup for staff
  • OneDrive and SharePoint file storage
  • Multi-factor authentication and cybersecurity basics
  • Day-to-day helpdesk and ongoing support
  • Small office networks and Wi-Fi
  • Backups for business data and mailboxes
See business support
§ 05Pricing

Clear pricing, no surprise charges.

Per-visit and per-session rates for one-off help, plus three monthly plans for ongoing small business support. We confirm the quote in writing before any work starts.

Remote Support Session

01

Quick fixes for software, email and account issues, sorted over a secure remote session. No waiting around.

from £35per session
  • Up to one hour of remote help
  • Software, email and account problems
  • Microsoft 365 and Outlook support
  • No travel, sorted the same day where possible
Book a Remote Session
Most requested

Home Visit

02

On-site help for home users across Kent. Computer repairs, Wi-Fi, new devices, printers, backups and the things best fixed in person.

from £50per visit
  • On-site visit in your home
  • Up to one hour, longer by arrangement
  • Computer repair, Wi-Fi, devices, printers
  • Clear, jargon-free explanations
Request a Home Visit

Small Business Support

03

On-site or remote IT support for sole traders and small business teams in Kent, charged per visit.

from £75per visit
  • Setup, troubleshooting and admin
  • Microsoft 365 and email support
  • New starter and leaver tasks
  • Office Wi-Fi and staff devices
Talk to Us

Prices shown are starting points. Travel within Kent is included. See full pricing and monthly plans →

§ 06Service area

On call across Kent.

We cover the whole county, including the major towns and the villages in between. If you are in Kent there is a good chance we already work nearby.

See all areas
№TownStatus

Plus the villages and surrounding areas across Kent. Send your postcode and we will tell you straight away.

§ 07Kinds of work

Jobs we take on every week.

A few representative examples of the work we typically do. These are not customer testimonials, just examples of the work we usually take on.

  • 01 · Home, computer repair

    Laptop will not switch on

    Diagnose, sort the power or drive fault, get it booting cleanly and back up the data while we are at it. No fix, no fee.

  • 02 · Home, laptop

    Slow start-up, Outlook freezing

    Tidy the startup apps, clear the cache, sort the sign-in. Usually about an hour, remote or on-site.

  • 03 · Home, Wi-Fi

    Dead zone in the back room

    Quick survey of the property, sensible router placement, sometimes a mesh node. Usually a single visit.

  • 04 · Business, Microsoft 365

    Moving from Gmail to Microsoft 365

    Plan the move, migrate mailboxes cleanly, switch over out of hours, set up MFA, walk the team through Outlook and Teams.

  • 05 · Business, new starter

    Setting up a new starter laptop

    Build the device, add the user to Microsoft 365, sort sign-ins, deliver ready to go with a short handover.

  • 06 · Home, backups

    Family photos at risk

    Set up a sensible cloud backup, copy what is already on the laptop, test that we can actually restore from it.

  • 07 · Business, security

    Rolling out MFA across the team

    A clear plan, a quiet rollout, MFA on every account, a fallback in place for lockouts and a short briefing for staff.

FAQs

The questions we get most often.

Anything we have missed? Drop us a line and we will happily talk it through.

Ask a question

Or call 07440197197

Or try one of our free tools, including the phishing email checker.

For UK government cybersecurity advice, see the NCSC Cyber Aware guide.

  • A.01

    Yes. If we look at your tech and cannot get it working, you do not pay for the labour. Honest diagnosis, honest answer. Any parts or travel are quoted separately and only billed with your written agreement before we start the work.

  • A.02

    Yes. Roughly half of our work is home users with everyday tech issues, and half is small businesses in Kent. There is no minimum and no long contract for one-off jobs.

  • A.03

    Both. A lot of issues are quicker to sort over a secure remote session, which means no waiting for a visit. When something genuinely needs hands on the device or the Wi-Fi, we come to you across Kent.

  • A.04

    Yes. We set up new Microsoft 365 tenants, migrate mailboxes from Gmail, Outlook and older providers, sort licences and look after day-to-day admin for small businesses in Kent.

  • A.05

    Visits across Kent are usually arranged within a day or two, and same day for urgent issues during the working week. We will let you know an honest time when you get in touch.

  • A.06

    We work across the whole county, including Ashford, Maidstone, Canterbury, Folkestone, Dover, Tunbridge Wells, Sevenoaks, Sittingbourne, the Medway towns and Tonbridge. If you are on the edge of our area, ask and we will let you know.

  • A.07

    No. Most home and small business work is paid per visit or per session. If you want ongoing support, we offer simple monthly plans that you can cancel with a month’s notice.

§ 08 · Get in touch

Need a hand with your tech?

Tell us what is going on, in your own words. We will reply the same working day with a sensible next step and a clear price.

Request SupportOr call 07440197197
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